Privacy Policy

Who we are

This website is operated by Cigars Chiang Mai Co., Ltd, trading as CNX Cigars | International Cigar Bar & Lounge, located at 2nd Floor, 45 Nimmana Haeminda Rd Lane 11, Tambon Su Thep, Mueang Chiang Mai, Chiang Mai 50200, Thailand.

We are committed to protecting your privacy and handling your personal information responsibly. This policy explains what data we collect, how we use it, and your rights.

What data we collect

Information you provide directly: When you use our contact form or newsletter sign-up, we collect your name, email address, and any message content you submit. When you enquire about events or B2B services, we may also collect your phone number and the name of your organisation.

Information collected automatically: When you visit this website, we may collect technical data including your IP address, browser type, device type, pages visited, and referring URLs. This is collected via Cloudflare Web Analytics for the purpose of understanding how the site is used.

Essential Technical Cookies: This platform utilises strictly necessary, first-party cookie architecture solely to retain technical states, such as confirming your age verification status (stored as cnx_age_verified) across a single browser session of up to 30 days. We do not deploy cross-site tracking pixels, targeted advertising cookies, or third-party behavioural monitoring scripts beyond the Cloudflare Web Analytics service listed above.

How we use your information

We use the information we collect to:

• Respond to your enquiries and service requests
• Send you the CNX Cigars newsletter if you have subscribed
• Improve the website and understand how visitors use it
• Comply with legal obligations under Thai law

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Legal basis for processing

Where applicable (for example, if you are located in the EU/EEA or UK), we process your data on the following legal bases:

• Your consent (for newsletter subscriptions and analytics)
• Our legitimate interests (for responding to enquiries and improving the site)
• Legal obligation (for compliance with Thai law)

Third-party services

We use the following third-party services that may process your data:

• Cloudflare: Website hosting and analytics. Cloudflare's privacy policy applies.
• Form processing: Contact form submissions are processed by our form endpoint provider.

Data retention

Inbound consultation and enquiry data is retained securely for a period of 24 months from the last active communication, after which it is permanently purged from our administrative systems. Newsletter subscription data is retained until you unsubscribe. Analytics data is retained according to the default settings of the respective analytics platforms.

Your rights

Depending on your location, you may have the right to access, correct, or delete your personal data, withdraw consent at any time, or lodge a complaint with your local data protection authority. To exercise any of these rights, please contact us at the address below.

Data security

We take reasonable measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Our site is served over HTTPS and hosted on Cloudflare's secure infrastructure.

Children

This website is intended for adults only. We do not knowingly collect personal data from anyone under the age of 20. If you believe a minor has submitted data to us, please contact us and we will delete it promptly.

Changes to this policy

We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically.

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